Our Principles: Putting Customers First in Every Step

At Bright Side Energy, we understand that energy procurement can be a complex and daunting task for business and residential customers. That's why we are committed to guiding you through this process with integrity, transparency, and a customer-first approach. Our dedication to these principles is reflected in our adherence to always act in your best interests.

Acting in Your Best Interests

Our primary goal is to offer products and services that are tailored to your specific needs. We make thorough enquiries to understand your requirements and ensure that our recommendations are not influenced by the commissions we receive. Our staff are trained to prioritise your needs over any potential financial incentives, ensuring that you receive the most suitable energy solutions.

Honesty and Integrity in Every Interaction

From the moment we first communicate with you, we are committed to transparency and honesty. We clearly identify who we are, the services we offer, and the nature of our relationships with energy providers. We provide you with all the necessary information about our remuneration and ensure you understand our role in relation to both you and the energy providers. This transparency allows you to make informed decisions with confidence.

Providing Accurate and Complete Information

We believe that informed customers are empowered customers. That's why we provide accurate and comprehensive information about the market searches and enquiries we conduct on your behalf. We disclose all relevant details, including unit rates, standing charges, contract terms, and any additional fees. Our goal is to equip you with all the information you need to make the best decision for your business.

Professionalism in Every Interaction

At Bright Side Energy, professionalism is at the core of our operations. Our team undergoes rigorous training to ensure they are well-versed in all legal obligations to our customers. We maintain a robust complaint handling procedure, ensuring that any issues are investigated thoroughly and resolved promptly. We keep detailed records of all complaints and their outcomes, demonstrating our commitment to accountability and continuous improvement.

Your Trust, Our Commitment

We understand that trust is earned through consistent actions and a steadfast commitment to your best interests. Bright Side Energy ensures that your energy procurement process is handled with the utmost care, integrity, and professionalism.